Shipping & Delivery Policy

At SensorLidar.com, we are committed to providing fast and reliable shipping services to our customers worldwide. Below, you will find details about our shipping methods, estimated delivery times, and important policies regarding customs clearance and tracking.

1. Shipping Regions

We ship to over 50 countries worldwide. The shipping time and method may vary depending on the destination. Please ensure your shipping address is correct before placing your order.

2. Shipping Methods & Estimated Delivery Time

We offer the following shipping options based on your location and order type:

  • Standard Shipping: 7-20 business days (depending on the destination).
  • Expedited Shipping (Commercial Express - DHL, FedEx, UPS, etc.): 3-7 business days.

Please note that these delivery times are estimates and may vary due to customs processing, carrier delays, and unforeseen circumstances.

3. Processing Time

  • Orders are typically processed within 2-5 business days after payment confirmation.
  • Once the order is shipped, you will receive a tracking number via email.

4. Customs Duties & Taxes

  • Customers are responsible for any customs duties, import taxes, and clearance fees required by their country.
  • If the customer fails to pay the necessary taxes or does not provide required customs clearance documents, leading to the package being held or seized by customs, SensorLidar.com is not responsible for refunds or reshipment.

5. Tracking Information

Once your order is shipped, you will receive a tracking number via email. You can track your order through the carrier’s official website.

6. Shipping Issues & Lost Packages

  • If your package is lost in transit due to carrier issues, please contact us within 30 days of the estimated delivery date for assistance.
  • If the tracking information shows “Delivered” but you have not received your package, please check with your local post office or carrier before contacting us. We are not responsible for lost or stolen packages after delivery.

7. Order Cancellations & Address Changes

  • If you need to cancel or modify your order, please contact us within 6 hours of placing your order.
  • Once an order has been processed and shipped, we cannot change the shipping address.

8. Contact Us

For any shipping-related inquiries, please contact us at:
📧 Email: support@sensorlidar.com
📞 Phone: (+852) 56489966

We appreciate your trust in SensorLidar.com and strive to deliver your products quickly and safely! 🚀

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